Product support (archive page)
This Technical support page has now been updated and moved here.
System Design
You can quickly create a design online using easy-pv.co.uk .
Alternatively you can use the Growatt, Solis, Solax, Solaredge, Vandervalk, Renusol, GSE, or the Sofar Software.
Troubleshooting Growatt Inverters
- AC V Outrange Troubleshooting AC V Outrange Troubleshooting
- PV Isolation low troubleshooting guide PV Isolation low countermeasure
- Troubleshooting for Growatt 10-20k UE 3-phase inverters Troubleshooting Growatt 10-20k UE
- Procedure to re-set upper limit voltage Resetting Upper Voltage Limit Procedure
- Troubleshooting for Growatt TL and MTL inverters Troubleshooting Growatt TL MTL
- Changing country code Changing country codes VDE0126 issue
- Changing country code How to use ShineCountry software to clear country code and re-select
- Changing country code ShineCountry software to clear country code and re-select
Troubleshooting Sofar Inverters
- Change country code Sofar Country Code Setting
Troubleshooting Growatt Battery Storage (Archive)
- Changing battery settings from L-ion to lead acid SP2000 Model Explanation
- Connecting your PC to the Growatt Model Value Setting Manual
- Shinebus Software for PC : please ask for a copy by emailing: service@ginverter.com
- Instructions for using Shinebus Shinebus Manual
Growatt Support
Jacky Koo
Tom Jin
Growatt Warranty Claim:
The Growatt Warranty is between Growatt and the end customer.
The Growatt Website has a link to all the Global support contact numbers -Growatt Global Support
For all matters including Warranty Claims, Warranty Procedures or Technical Support end users must follow the details on the Growatt Website -Growatt Warranty Claims and Procedure
The Growatt claim form can be completed here